In my opinion, Awful customer service — couldn’t transfer my money for over 1 month
They are my previous company’s 401K benefits provider
Overview
What is Guideline?
Guideline headquartered in San Mateo offers a cloud-based 401k management software for businesses priced on a per employee basis.
Recent Reviews
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Guideline?
Guideline headquartered in San Mateo offers a cloud-based 401k management software for businesses priced on a per employee basis.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.guideline.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Human Interest?
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Guideline?
Guideline offers aims to offer a simple, affordable way to save for retirement, by providing plans presented as low cost and highly automated. This helps companies to offer a valuable benefit, and it helps companies' people to invest in their financial future with confidence.
Guideline Features
401(k) Features
- Supported: Administration and Recordkeeping
- Supported: Payroll Integration
- Supported: Compliance Maintenance
- Supported: Plan Flexibility
- Supported: Filings and Disclosures
- Supported: Ease of Enrollment
Guideline Competitors
Guideline Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Guideline headquartered in San Mateo offers a cloud-based 401k management software for businesses priced on a per employee basis.
Reviewers rate Ease of Enrollment highest, with a score of 7.
The most common users of Guideline are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(24)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Guideline serves as a valuable retirement program solution for businesses looking to offer comprehensive benefits to their full-time employees. Users appreciate the range of low-cost index ETF funds available through Guideline for their 401K options, providing a diverse range of investment opportunities. The super easy-to-use interface has been specifically mentioned by users, making it simple and efficient for employees to enroll and manage their retirement savings. The real-time calculation of contribution limits is also highly valued, providing peace of mind when making changes to contributions. Guideline's seamless integration with Gusto payroll further enhances its convenience, streamlining the administrative process for employers. The continuous safe harbor analysis offered by Guideline is also appreciated by administrators, helping them meet compliance requirements effortlessly. With Guideline as the company-wide 401K platform, businesses can eliminate the manual aspects of maintaining and processing employee retirement contributions, freeing up time for the executive team. Additionally, Guideline's quarterly reports allow users to track the progress of their portfolio and fine-tune their long-term financial strategy. The responsive support team provides timely assistance through email and phone, ensuring a seamless experience for customers. Overall, Guideline's user-friendly features, cost-effectiveness, and comprehensive services make it an efficient tool for businesses of all sizes.
Low-cost investment options: Several users have mentioned that Guideline offers low-cost investment options, which has been a positive aspect for them. They appreciate the affordability of the platform and feel that it allows them to invest their money without incurring high fees or expenses.
Excellent customer support: Reviewers have consistently praised Guideline's customer support, noting their commitment to helping users. The prompt and helpful assistance provided by the support team has contributed to a positive experience for many customers.
Easy-to-use interface: Many users have found Guideline's software to be easy to use and navigate. They appreciate its intuitive design, visually appealing interface, and user-friendly features. The seamless integration with payroll vendors also adds convenience for users.
Terrible Customer Service and Lack of Investment Options: Users have expressed dissatisfaction with Guideline's customer service, noting a lack of investment options. Some users have stated that the customer service provided by Guideline has been subpar, while others have mentioned that there are limited investment options available.
Lack of Integration and Synchronization Frequency: Some users have found the integration and synchronization feature of Guideline to be lacking in terms of frequency. They feel that the synchronization only occurring once per day is not sufficient and suggest that it should be more frequent for real-time updates.
Limited Customization and Absence of Mobile App: The simplicity of Guideline has been criticized by some users who feel it lacks customization options, which may be problematic for businesses with more sophisticated plans. Additionally, the absence of a mobile app for tracking progress on devices like phones and iPads has been seen as a drawback by users who believe having this feature would enhance ease of use.
Based on user reviews, here are the most common recommendations for Guideline:
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Guideline is highly recommended for small nonprofits as a good solution for retirement benefits. Users have found it to be an efficient and cost-effective option.
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Businesses that use Gusto are advised to consider Guideline for their 401(k) plan administration. Users have found it to be a compatible and seamless integration with Gusto.
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Many users recommend Guideline for businesses seeking easy 401(k) plan administration. They appreciate its user-friendly interface and hassle-free management of retirement benefits.
Attribute Ratings
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
February 28, 2024
In my opinion, Awful customer service — couldn’t transfer my money for over 1 month
They are my previous company’s 401K benefits provider
- Good online platform
- Customer service
January 04, 2024
Disastrous account closure process with a broken product & terrible customer support that cost us thousands of dollars
We selected Guideline as our 401k provider and used the integration with Rippling (our payroll provider).
The guideline is used for our 401k service for all our employees and all departments. It addresses the benefits package offered to employees as to their retirement. Some of the partners also use Guideline, making it a fairly comprehensive service. One problem every business faces is a retirement (if offered) program for their full-time employees.
- Easy to use
- Clear and concise information
- Navigation
- Could be more responsive to inquiries
- Could provide more upfront information when starting the process
November 10, 2021
Not recommended at all - Terrible customer service
Guideline was mainly used because it connected with the company's prior payroll vendor Gusto. All employees at the company used Guideline for 401(k) services. We were looking to expand our benefits as a small employer at the time, and Guideline matched well at the time for the number of employees that we had.
- Ease of use
- Connection with payroll vendor
- Cost
- Terrible customer service
- Lack of investment options
- No resources for employees to help with financial needs
November 10, 2021
Very complete and low costs 401K option for fast growing SMBs
Fantastic 401K option for SMB Guideline has been a great choice for our small but fast growing software company. Our employees are savvy and appreciate the range of low costs index/ETF funds as well as the super easy to use interface. Features like real-time calculation of contribution limits when assessing contribution changes and super simple allocation changes have been specifically mentioned by the team. As the administrator, I really appreciate the continuous safe harbor analysis, seamless integration with Gusto (payroll), low and predictable costs and support that answers emails and phone calls in a timely and complete manner.
- Low costs investment options
- Excellent customer support
- Easy to use integrations and user experience
- None to suggest
March 17, 2021
Guideline - Time saver with a friendly interface
We use it to maintain and process all employee retirement contributions. it does a great job of taking the manual part out of this process!
- Integration with systems
- Great interface
- Portfolio options
- Integration [sync] could be more often - only once per day
- Bloated customer service line
- Simplicity lacks customization